Part One　Conversational English for Receiving Guests
第一部分　顾客接待英语会话
1.Accepting a Reservation for a Table
接受单桌订座
2.Accepting a Reservation for a Banquet
接受宴会订座
3.Confirming a Reservation from a Guest
确认顾客订座
4.Declining a Reservation from a Guest
谢绝顾客订座
5.Greeting Guests at the Door
在门口迎客
6.Telling Locations
指引场所
7.Asking a Guest to Wait
请顾客等候
8.Showing a Guest to the Table
引领顾客入席
9.Explaining the Menu for a Guest
向顾客解释菜单
10.Recommending Dishes to a Guest
向顾客推荐菜式
11.Taking a Telephone Message for a Guest
为顾客留话
12.Giving a Message to a Guest
为顾客传话
13.Telling Service Time to a Guest
向顾客说明营业时间
14.Asking a Guest for Comments
向顾客征求意见
15.Saying Good-bye to a Guest
向顾客道别
16.Helping a Guest to Look for a Lost Article
帮顾客寻找失物
Part Two　Conversational English for Dining Services
第二部分 餐饮服务英语会话
1.Taking an Order for Chinese Cuisine
接受中餐点菜
2.Taking an Order for Western Cuisine
接受西餐点菜
3.Taking an Order for Japanese Cuisine
接受日本料理点菜
4.Serving Dishes
上菜服务
5.Supplying Spices
提供香料
6.Making Apologies
表示道歉
7.Serving Guests at a Snack Bar
快餐服务
8.Serving Chinese-style Breakfast
中式早餐服务
9.Serving Western-style Breakfast
西式早餐服务
10.Serving Parties of Guests
团体顾客服务
11.Serving Room Guests
客房送餐服务
12.Serving Bar Guests
酒吧顾客服务
13.Serving Guests at a Coffee Shop
咖啡厅顾客服务
14.Serving Guests in a Night Club
夜总会顾客服务
15.Settling the Bills
结账服务
16.Commonly Used Expressions for Dining Services
餐饮服务常用语句
Part Three　Conversational English for Special Services
第三部分特殊服务英语会话
1.Pre-meal Service
餐前服务
2.Tea Service
饮茶服务
3.Wine and Liquor Service
酒水服务
4.Soft Drink Service
饮料服务
5.Special Cuisine Service
特殊烹饪服务
6.McDonald’s Service
麦当劳服务
7.KFC Service
肯德基服务
8.Pizza Service
比萨服务
9.Sushi Service
寿司服务
10.Buffet Service
自助餐服务
11.Commonly Used Expressions for Special Services
特殊服务常用语句
Part Four　The Menu
第四部分 菜谱
1.Appetizers
开胃小菜
2.Soups
汤类
3.Cold Dishes
冷盘类
4.Meat
肉类
5.Poultry
禽类
6.Fish & Seafood
海鲜类
7.Eggs
蛋类
8.Vegetarians
素菜类
9.Cereals
主食类
10.Wines and Liquors
酒水类
11.Beverages
饮料类
12.Desserts
甜点类
13.Fruit
水果类
14.Western Food
西餐菜名