Taking a Telephone Reservation
Unit l 电话预汀
Greeting,Farewell&Leading
Unit 2 迎送客人、引座
Taking Orders
Unit 3 受理点菜
Euramerican Meals
Unit 4 欧美三餐
Serving Dishes
Unit 5 席问服务
Beverage Service
Unit 6 酒水服务
Paying Bills
Unit 7 结账
Handling Complaints
Unit 8 处理投诉
Special Services
Unit 9 特殊服务
附录一 词汇
附录二 练习答案